FAQ

Frequently Asked Questions (FAQ)

1. Do you ship to the United States and Canada?

Yes, we currently ship to customers in the United States and Canada.

2. How long does shipping take?

• United States: 5–10 business days

• Canada: 7–14 business days
  Shipping times may vary due to carrier delays or peak seasons.

3. How can I track my order?

Once your order ships, you will receive a tracking number by email. Tracking details may take 24–48 hours to update.

4. Are your gloves touchscreen compatible?

Yes, most of our gloves feature touchscreen-compatible fingertips, allowing you to use smartphones and tablets without removing them.

5. Are the gloves waterproof?

Our gloves are water-resistant, meaning they protect against light rain and snow but are not fully waterproof.

6. How do I choose the right size?

Each product page includes a size guide to help you select the best fit. If you are between sizes, we recommend choosing the larger size.

7. What is your return policy?

We offer returns in line with our Returns & Refunds Policy. Please review the policy for eligibility and instructions.

8. Can I change or cancel my order?

If your order has not yet been processed, please contact us as soon as possible. Once shipped, orders cannot be changed or canceled.

9. What payment methods do you accept?

We accept secure payments via major credit/debit cards and trusted online payment providers available at checkout.

10. How can I contact customer support?

You can reach us at support@glovio.store. Our support team responds within 24 business hours.